1. Introduction
This Cookie Policy explains how Modial Inc. ("Modial", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at modial.co and use our Service.
This policy provides detailed information about the types of cookies we use, why we use them, and how you can control them. By using our Service, you consent to the use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "persistent" or "session" cookies:
- Session Cookies: Temporary cookies that expire when you close your browser. They help us remember what you're doing as you navigate between pages.
- Persistent Cookies: Remain on your device for a set period or until you delete them. They help us recognize you as a returning visitor and remember your preferences.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our Service. They enable core functionality such as security, authentication, and load balancing. Without these cookies, our Service cannot function properly.
Examples:
- Authentication: Remember your login status and keep your account secure
- Security: Detect and prevent fraudulent activity and security threats
- Load Balancing: Distribute traffic efficiently across our servers
- Session Management: Keep your session active as you navigate the Service
Duration: Session (temporary) or up to 1 year
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve the performance and user experience.
Examples:
- Google Analytics: Track page views, session duration, bounce rate
- Performance Monitoring: Measure page load times and identify errors
- Feature Usage: Understand which features are most popular
- A/B Testing: Test different versions of features to improve UX
Duration: Up to 2 years
3.3 Functionality Cookies
These cookies allow the Service to remember choices you make and provide enhanced, personalized features.
Examples:
- Language Preferences: Remember your preferred language
- UI Preferences: Remember display settings, dark mode, font size
- Region Settings: Remember your location for relevant content
- Recent Searches: Save your recent activity for convenience
Duration: Up to 1 year
3.4 Targeting and Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Examples:
- Google Ads: Show relevant ads based on your interests
- Facebook Pixel: Track conversions and optimize ad campaigns
- LinkedIn Insight: Deliver targeted content on LinkedIn
- Retargeting: Show ads to visitors who have previously visited our site
Duration: Up to 1 year
4. Third-Party Cookies
In addition to our own cookies, we use cookies from third-party service providers to help us operate and improve our Service:
Google Analytics
Used to track and analyze website traffic and user behavior.
Learn more about Google's privacy practices →Stripe
Used for secure payment processing and fraud prevention.
Learn more about Stripe's privacy practices →Intercom
Used for customer support chat and communications.
Learn more about Intercom's privacy practices →Hotjar
Used for heatmaps and session recordings to improve user experience.
Learn more about Hotjar's privacy practices →5. How to Control Cookies
You have several options to control or limit how cookies are used:
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies
- Delete all cookies when you close your browser
Browser Cookie Settings:
5.2 Cookie Consent Tool
When you first visit our website, you'll see a cookie consent banner. You can use this to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
5.3 Opt-Out Tools
You can opt out of certain cookies using these industry tools:
- Network Advertising Initiative Opt-Out Tool
- Digital Advertising Alliance Opt-Out Tool
- Google Analytics Opt-Out Browser Add-On
5.4 Do Not Track
Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you don't want to be tracked. We respect DNT signals and will not track users who have enabled this feature.
6. Impact of Disabling Cookies
If you choose to disable or block cookies, please note that:
- Some features of our Service may not function properly
- You may need to manually adjust preferences every time you visit
- You may not be able to log in or access certain areas of the Service
- Your experience may be less personalized
- Some preferences and settings may not be saved
Strictly necessary cookies cannot be disabled as they are essential for the Service to function.
7. Mobile Devices
For mobile devices, you can control advertising tracking through your device settings:
- iOS: Settings → Privacy → Advertising → Limit Ad Tracking
- Android: Settings → Google → Ads → Opt out of Ads Personalization
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top
- Sending you an email notification for significant changes
We encourage you to review this policy periodically to stay informed about how we use cookies.
9. More Information
For more information about our privacy practices, please see:
If you have questions about cookies or this policy, please contact us at privacy@modial.co
10. Contact Information
Modial Inc.
Email: privacy@modial.co
Phone: +1 (555) 123-4567
Address: 123 Business Ave, Suite 100, San Francisco, CA 94105
By continuing to use Modial, you consent to the use of cookies as described in this Cookie Policy.